Business Policy
Joanna’s Prestige Jewels and Accessories
Thank you for shopping with Joanna’s Prestige Jewels and Accessories. Please review our business policies carefully before placing an order on our website. By completing a purchase you agree to the policies below.
Ordering Policy
All orders must be placed directly through our official website. Once an order is successfully placed it is considered final. Please ensure all product details including size color and quantity are correct before checkout.
Payment Policy
We accept online payments and Cash on Delivery where available. For Cash on Delivery orders payment is required in full at the time of delivery. Failure to pay upon delivery may result in restriction of future Cash on Delivery orders.
Order Processing and Delivery Time
Orders are processed and delivered within one to five business days after the order is placed. Timeframes may vary slightly due to location courier schedules or high order volumes but every effort is made to deliver within the stated period.
Shipping and Delivery Policy
Delivery fees are calculated at checkout and are the responsibility of the customer unless otherwise stated. For Cash on Delivery orders delivery fees remain payable even if the order is refused at delivery. Once an order has been dispatched Joanna’s Prestige Jewels and Accessories is not responsible for delays or issues caused by third party courier services.
Pickup Policy
If local pickup is offered collection details will be provided after checkout. Orders not collected within the stated timeframe may be cancelled without refund.
Refund Policy
All sales are final. We do not offer refunds. Customers are encouraged to review all product descriptions and images carefully before placing an order.
Exchange Policy
Exchanges are only considered if the item received is incorrect or defective. Any issues must be reported within twenty four hours of delivery with clear photo or video proof. Items must be unused and in original packaging for an exchange to be approved.
Jewelry Care Disclaimer
Our jewelry is designed for everyday wear and water friendly use. To maintain longevity we recommend avoiding excessive exposure to harsh chemicals perfume lotion sweat and extreme heat. We are not responsible for damage caused by improper care or misuse.
Pricing and Availability
Prices listed on the website are final at the time of purchase. Product availability is subject to stock at the time of order placement.
Right to Refuse Service
Joanna’s Prestige Jewels and Accessories reserves the right to refuse service cancel orders or restrict Cash on Delivery access in cases of suspected fraud or repeated failed deliveries.
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Terms and Conditions
Joanna’s Prestige Jewels and Accessories
These Terms and Conditions govern your use of this website and the purchase of products from Joanna’s Prestige Jewels and Accessories. By accessing the website or placing an order you agree to the following terms.
Website Use
You agree to use this website for lawful purposes only. Any misuse including fraudulent activity or interference with website operations is prohibited.
Product Information
We strive to provide accurate product descriptions images and pricing. Minor variations in appearance may occur due to lighting screen settings or manufacturing differences.
Order Acceptance
All orders are subject to availability. We reserve the right to cancel or refuse orders including Cash on Delivery orders in cases of incorrect customer information suspected fraud or repeated failure to pay at delivery.
Cash on Delivery Terms
Cash on Delivery is available in selected locations. Customers must provide accurate contact and delivery details. Failure or refusal to pay at delivery may result in loss of Cash on Delivery privileges.
Intellectual Property
All content on this website including images text logos branding and graphics belongs to Joanna’s Prestige Jewels and Accessories and may not be copied reproduced or used without written permission.
Limitation of Liability
Joanna’s Prestige Jewels and Accessories shall not be held liable for any indirect incidental or consequential damages arising from the use of our products or website.
Third Party Services
We work with independent courier and payment service providers and are not responsible for delays or issues caused by these third parties.
Changes to Terms
We reserve the right to update these Terms and Conditions as needed. Continued use of the website constitutes acceptance of any changes.
Governing Law
These Terms and Conditions are governed by the laws of Trinidad and Tobago.
Contact Information
For questions regarding orders or policies please contact us through the official contact information listed on our website.
